Privacy Policy
Last updated: 20 September 2026This Privacy Policy explains how
Yachts4U (www.yachts4u.com.au) collects, uses, stores and discloses personal information in connection with our website, enquiries, bookings, charters and related services.
Where the Privacy Act 1988 and Australian Privacy Principles apply to us, we handle personal information consistently with those requirements.
1. Information we may collect
We may collect personal information including:
- your name;
- email address;
- telephone number;
- billing and booking details;
- date and time of your charter;
- passenger numbers;
- information you voluntarily provide about passengers or special requirements;
- correspondence with us by email, phone, website, SMS or social media;
- transaction and payment information;
- IP address, device information and website usage information where collected by our website or service providers.
We do not generally need to collect sensitive information unless it is reasonably necessary for the service being provided or you voluntarily provide it to us.
2. How we collect information
We may collect personal information when you:
- make a booking;
- request a quote;
- contact us through our website;
- contact us by phone, email, SMS or social media;
- make payment;
- participate in a charter;
- provide feedback or a review;
- interact with our website.
We may also receive information from booking platforms, payment providers or other third-party services through which you make a booking.
3. Why we collect and use personal information
We may use your information to:
- process and manage bookings;
- communicate with you about your charter;
- issue invoices and receipts;
- process payments;
- manage cancellations and rescheduling;
- provide safety and operational information;
- respond to enquiries;
- maintain business and accounting records;
- comply with legal, regulatory, insurance and maritime safety requirements;
- improve our services and website;
- send marketing communications where permitted and where you have not opted out.
4. Payment information
Payments may be processed through third-party payment providers.
We generally do not directly store complete credit or debit card details where payments are processed by an external payment provider.
Those providers may handle your information under their own privacy policies and security arrangements.
5. Disclosure of personal information
We may disclose personal information where reasonably necessary to:
- payment processors;
- booking platforms;
- website and hosting providers;
- accountants, insurers, professional advisers or contractors;
- government, maritime, law-enforcement or regulatory authorities where required or authorised by law;
- emergency services where necessary for health or safety.
We do not sell customer personal information.
6. Overseas disclosure
Some technology, hosting, payment, email, booking or cloud service providers may store or process information outside Australia.
The countries involved may vary depending on the providers used by us.
Where applicable, we take reasonable steps in relation to overseas handling of personal information in accordance with relevant privacy obligations.
7. Website cookies and analytics
Our website may use cookies and similar technologies to:
- operate the website;
- remember preferences;
- understand website traffic and usage;
- improve functionality;
- support advertising or analytics services.
You may be able to control cookies through your browser settings, although disabling cookies may affect some website functions.
8. Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Information may be stored electronically through our booking, email, accounting, payment or cloud service providers.
We retain information for as long as reasonably necessary for business, legal, accounting, insurance or regulatory purposes.
9. Access and correction
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
Please contact us using the details below.
We may need to verify your identity before providing access to personal information.
10. Marketing communications
Where permitted by law, we may send customers information about our services, offers or future cruises.
You may opt out of marketing communications at any time by using the unsubscribe option provided or by contacting us.
11. Privacy complaints
If you have concerns about how we have handled your personal information, please contact us first.
We will review your complaint and respond within a reasonable period.
Where applicable, you may also have the right to contact the
Office of the Australian Information Commissioner (OAIC).
12. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or information-handling practices.
The current version will be published on our website together with the date it was last updated.
13. Contact us
Yachts4UMelbourne, Victoria, Australia
Email:
photoboatrent@gmail.comPhone:
0416 076 551